We want shopping for your creatures to feel simple, clear, and comfortable. Here are answers to some of the questions we hear most often.
Orders & Shopping
What kinds of pets do you shop for?
All My Cozy Creatures is made for more than just dogs and cats. We offer thoughtfully chosen products for dogs, cats, reptiles, and other appropriately suited companion animals.
Because every animal is different, always review the individual product description, sizing, materials, and use guidance before ordering.
How do I know which size to order?
Please review the measurements listed on each product page carefully.
For beds, carriers, travel seats, caves, hideaways, apparel, and other size-dependent products, we recommend measuring your pet before ordering and comparing those measurements with the product dimensions.
When relevant, measure your pet while sitting, standing, and lying down.
If you’re still unsure, you’re welcome to contact us at info@allmycozycreatures.com before ordering.
Are product colors always exactly the same as they appear online?
We do our best to display colors accurately, but slight differences can occur because of screen settings, lighting, supplier photography, manufacturing variations, or material differences.
Do you offer discount codes?
We may offer promotions and discount codes from time to time.
New email subscribers may be eligible for 10% off their first order, subject to any applicable exclusions or promotional terms.
Shipping
Where do you ship?
At this time, All My Cozy Creatures ships to eligible addresses within the United States.
We do not currently offer international shipping.
How much does shipping cost?
We currently offer:
Free standard U.S. shipping on orders of $35 or more.
For orders under $35, the available shipping rate will be shown at checkout before payment.
How long does shipping take?
Most orders are processed within approximately:
1–5 business days
After processing, most orders are estimated to arrive within approximately:
7–15 business days
These are estimated timeframes rather than guaranteed delivery dates.
Shipping may occasionally take longer because of supplier processing, carrier delays, weather, holidays, destination, or other circumstances outside our control.
Where does my order ship from?
All My Cozy Creatures works with third-party suppliers and fulfillment partners.
Because of this, some products may ship directly from a fulfillment location rather than from our California business address.
Will everything in my order arrive together?
Not always.
If you order multiple products, they may be fulfilled from different locations and arrive in separate packages or on different days.
You will not be charged additional shipping simply because your order is divided into multiple shipments.
Will I receive tracking information?
When tracking is available, it will be sent to the email address associated with your order.
Please allow a few business days for carrier tracking systems to update after your tracking number is created.
What if my package says delivered but I can’t find it?
First, please check:
- Your mailbox, porch, garage, or other delivery areas
- With household members
- With neighbors
- With your building office or front desk
- Any delivery photo or carrier notes
It can also help to allow up to 24–48 hours, since carriers occasionally mark packages delivered shortly before final delivery.
If you still can’t locate it, contact us at info@allmycozycreatures.com with your order number and tracking information.
Order Changes & Cancellations
Can I change my order after placing it?
Contact us as soon as possible at:
We’ll do our best to help, but we cannot guarantee changes once an order has entered processing or fulfillment.
Can I cancel my order?
Please contact us as quickly as possible if you need to cancel.
Because fulfillment may begin quickly, cancellations cannot be guaranteed once processing has started.
Once an order has shipped, it generally cannot be canceled and will instead be subject to our Return & Refund Policy.
Can I change my shipping address?
If you notice an error, contact us immediately with your order number and the corrected address.
We’ll make reasonable efforts to update it before fulfillment begins, but address changes cannot be guaranteed once an order is processing or has shipped.
Returns & Refunds
What is your return window?
Eligible items may be requested for return within 30 days of delivery.
What condition does an item need to be in to return it?
To qualify for a return, the item must generally be:
- Unused
- Clean and sanitary
- Free from pet hair, odor, stains, chewing, scratching, or other signs of use
- In substantially the same condition in which it was received
- Returned with included parts and accessories
- In original packaging when reasonably possible
Can I return a product my pet already used?
Generally, no.
For hygiene, safety, and resale reasons, we usually cannot accept returns of pet products that show signs of use.
This may include used beds, blankets, cat caves, pet carriers, reptile accessories, or other items containing pet hair, odor, stains, scratches, chewing, or other animal-related wear.
What if I ordered the wrong size?
Sizing-related returns may be accepted if the item remains completely unused, clean, sanitary, and otherwise meets our return requirements.
We strongly recommend measuring your pet and reviewing product dimensions before ordering.
Who pays for return shipping?
For ordinary returns, including change-of-mind or sizing returns, the customer is generally responsible for return shipping.
If an item arrives damaged, defective, incomplete, or incorrect, we’ll review the situation and provide the appropriate resolution.
How do I start a return?
Email us at:
Please include:
- Your name
- Order number
- Item you want to return
- Reason for the return
- Photos when relevant
Please do not mail anything back before receiving return instructions from us.
Damaged, Defective, or Incorrect Orders
What should I do if something arrives damaged?
Please inspect your order when it arrives.
If a product is damaged, defective, incomplete, or incorrect, contact us at info@allmycozycreatures.com within 30 days of delivery.
Please include your order number and clear photographs of:
- The product
- The problem
- The packaging
- The shipping label, when relevant
We’ll review the issue and determine the appropriate resolution.
Should I throw away damaged packaging?
Not yet.
Please keep the product and packaging until we’ve reviewed the issue, since photographs or packaging details may be needed for a shipping or supplier claim.
Pet Safety & Product Use
Are your pet products safety tested?
Some products may have manufacturer or supplier testing or certifications, but customers should not assume that a product has undergone formal safety testing unless the product page specifically says so.
We prefer to be clear and conservative about safety claims.
Are your pet car seats crash-tested?
Not unless the individual product page specifically states that verified crash testing has been completed.
For example, a soft-sided pet travel seat should be treated as a comfort or containment accessory unless formal crash-testing documentation is specifically provided.
Always follow product instructions and applicable vehicle and animal-transport requirements.
Do I need to supervise my pet while using your products?
Depending on the product and your pet’s behavior, yes.
Always inspect products regularly and discontinue use if they become damaged, worn, unstable, or unsafe.
Extra care is especially important for animals that chew, scratch, tear, swallow non-food items, force openings, or attempt to escape.
Do your products replace veterinary advice?
No.
Information on our website is provided for general shopping and informational purposes only.
Our products and product descriptions are not intended to diagnose, treat, cure, or prevent medical conditions and should not replace guidance from a qualified veterinarian or other appropriate professional.
Reptile Products
Do you sell products for reptiles?
Yes.
Reptiles are part of the reason All My Cozy Creatures was created in the first place. We want the store to serve more than just traditional dog-and-cat households.
How do I know if a reptile product is appropriate for my pet?
Always confirm that the product is appropriate for your animal’s:
- Species
- Size
- Enclosure
- Heating requirements
- Lighting requirements
- Humidity requirements
- Habitat setup
- Individual behavior and needs
Reptile care varies significantly by species, so product information on our site should not replace species-specific husbandry guidance.
Payments & Privacy
What forms of payment do you accept?
Available payment methods are displayed during checkout.
Payment options may be provided through Shopify and other supported payment providers.
Is my payment information secure?
Our online store is powered by Shopify and uses supported payment-processing services.
Please see our Privacy Policy for more information about how personal information is collected, processed, and shared.
Do you use cookies or advertising technology?
We and our service providers may use cookies, pixels, and similar technologies for website functionality, analytics, marketing, and advertising.
Depending on where you live, you may have privacy rights or opt-out choices.
Please review our Privacy Policy and Your Privacy Choices page for additional information.
Contact Us
How can I reach All My Cozy Creatures?
We’re happy to help.
Email:
info@allmycozycreatures.com
Phone: +1 916-980-8264
When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more quickly.
How quickly will I hear back?
We aim to respond to customer-service messages within approximately 1–2 business days.
During holidays, promotions, or unusually high-volume periods, responses may take a little longer.