Shipping policy
Shipping Policy
Last updated: August 10, 2026
Thank you for shopping with All My Cozy Creatures. We want your ordering and shipping experience to be clear and easy to understand.
Where We Ship
At this time, All My Cozy Creatures ships to eligible addresses within the United States.
We do not currently offer international shipping.
Certain products may have additional location-specific shipping restrictions. If an item cannot be shipped to your address, this will generally be indicated during checkout or we will contact you after your order is placed.
Third-Party Fulfillment
All My Cozy Creatures works with third-party suppliers and fulfillment partners to process and ship certain products.
Because of this, your order may be shipped directly from a fulfillment partner rather than from our California business address.
Items in the same order may also be fulfilled from different locations and may arrive in separate packages.
This is normal and does not necessarily mean that part of your order is missing.
Processing Time
Most orders are expected to be processed within approximately:
1–5 business days
Processing time is the period required to prepare and transfer your order for shipment. It does not include carrier transit time.
Business days generally exclude weekends and U.S. federal holidays.
Processing may occasionally take longer because of factors such as high order volume, supplier delays, holidays, inventory issues, or other circumstances outside our control.
Estimated Delivery Time
After processing, most orders are expected to arrive within approximately:
7–15 business days
This is an estimated delivery range, not a guaranteed delivery date.
Some orders may arrive sooner, while others may take longer depending on factors such as:
- Fulfillment location
- Destination
- Carrier delays
- Weather
- Holidays
- High shipping volume
- Supplier delays
- Other circumstances outside our reasonable control
Because our products may be fulfilled from different locations, delivery times can vary from one product to another.
Shipping Time Commitments and Delays
We make reasonable efforts to ship orders within the processing timeframe stated above.
If we learn that we cannot ship your order within the timeframe we represented when you placed your order, we will communicate with you as required by applicable law and provide appropriate options regarding the delay or cancellation and refund.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for advertised shipment times. If a seller cannot ship within the represented timeframe, applicable rules generally require the customer to be given the opportunity to consent to a delay or cancel the unshipped order for a prompt refund.
Shipping Rates
We currently offer:
Free standard U.S. shipping on orders of $35 or more.
For orders under $35, any applicable shipping charge will be displayed during checkout before you complete your purchase.
Multiple-Item Orders
If your order contains more than one product, the items may ship separately.
You may therefore:
- Receive more than one package
- Receive multiple tracking numbers
- Receive items on different days
You will not be charged additional shipping simply because we divide an order into multiple shipments.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow several business days for carrier tracking systems to update after a tracking number is created.
In some cases, a tracking number may be generated before the carrier has physically scanned the package into its network.
Changing Your Shipping Address
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
Include your order number and the corrected address.
We will make reasonable efforts to update the shipping address before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete customer-provided address, additional shipping costs associated with reshipping the order may be the customer's responsibility where permitted by law.
If a package is returned to the sender, please contact us so we can review the circumstances and available options.
Packages Marked Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check your mailbox, porch, garage, side entrance, or other delivery areas
- Ask household members
- Check with neighbors
- Check with a building office, reception desk, or property manager
- Review any delivery photo or carrier notes
- Contact the carrier if necessary
Carriers occasionally mark packages delivered shortly before final delivery, so we recommend allowing up to 24–48 hours when appropriate.
If you still cannot locate the package, contact us at:
Please include your order number and tracking information.
We will help review the shipment and determine what options may be available based on the circumstances.
Lost or Significantly Delayed Packages
If tracking has stopped updating for an unusual period or your shipment appears to be lost, please contact us.
We may need to work with the fulfillment partner or shipping carrier to investigate the shipment before determining the appropriate resolution.
Depending on the circumstances, available resolutions may include a replacement, refund, or other appropriate remedy.
Damaged Packages or Products
If your order arrives damaged, please photograph:
- The shipping package
- Shipping label
- Damaged product
- Any visible damage to the packaging or contents
Then contact us promptly at:
Please include your order number and photographs so we can review the issue.
Damaged or defective products are also subject to our Returns & Refunds Policy.
Order Changes and Cancellations
Because fulfillment may begin quickly, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you need assistance, contact us immediately at:
Please see our Order Changes & Cancellations Policy for additional details.
Questions
For questions about shipping or an existing order, contact:
All My Cozy Creatures
Email: info@allmycozycreatures.com
Phone: +1 916-980-8264