Refund policy

Return & Refund Policy

Last updated: August 10, 2026

We want you to feel confident shopping with All My Cozy Creatures. Please review this policy before placing your order so you know what to expect if something doesn’t work out.

30-Day Return Window

You may request a return within 30 days of delivery for eligible items.

To be eligible for a return, the product must generally be:

Unused
Clean and sanitary
Free of pet hair, odor, stains, scratches, chewing, or other signs of use
In substantially the same condition in which you received it
Returned with all included parts, accessories, and components
In its original packaging when reasonably possible

A return request must be submitted within 30 days of the delivery date.

How to Start a Return

Please contact us before mailing anything back.

Email:

info@allmycozycreatures.com

Please include:

Your name
Order number
Item you would like to return
Reason for the return
Photographs, when relevant

Once your request is reviewed, we will provide return instructions and, where applicable, the return address.

Do not send products to our business mailing address unless we specifically instruct you to do so.

Because some AMCC products are fulfilled by third-party partners, the appropriate return location may depend on the particular item or order.

This point is especially important for a third-party-fulfilled store: Shopify says the return policy should tell customers where returns need to be sent, so if there is not one universal return warehouse, your policy should make clear that the correct return address will be provided after authorization.

Items That Are Not Eligible for Return

For hygiene, safety, and resale reasons, we generally cannot accept returns of products that have been used by an animal.

This may include:

Used pet beds
Used blankets or bedding
Used cat caves, tents, nests, or hideaways
Used pet carriers or travel seats
Used reptile habitat accessories
Items containing pet hair, fur, feathers, odor, waste, stains, or bodily fluids
Items showing chewing, scratching, clawing, digging, tearing, or other animal-related damage
Products that have been washed, altered, modified, or repaired after delivery
Products damaged through improper use or failure to follow instructions
Products missing significant components or accessories
Items specifically marked Final Sale
Gift cards, if offered
Personalized or custom products, if offered

California law expressly recognizes exceptions for used or damaged products and merchandise that cannot be resold for health-related reasons.

Nothing in this section limits rights you may have under applicable law if an item arrives damaged, defective, incorrect, or otherwise does not conform to applicable legal requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us within 30 days of delivery at:

info@allmycozycreatures.com

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs showing the defect or damage
Photographs of the shipping packaging and label when relevant

Please do not discard the item or packaging until we have reviewed your request.

If we confirm that an item arrived damaged, defective, incomplete, or incorrect, we may provide an appropriate resolution such as:

Replacement
Refund
Partial refund
Store credit, if you agree to it
Another appropriate remedy

The appropriate resolution may depend on the item and circumstances.

I would change your original phrase “we may offer a replacement, refund, store credit…” slightly because I don't want it to imply that AMCC can force store credit on a customer when a refund or another remedy is legally required.

Sizing and Fit

Please carefully review the dimensions, size information, and fit guidance provided on each product page before ordering.

Many pet products are highly size-sensitive, including:

Beds
Carriers
Travel seats
Cat caves and tents
Apparel
Reptile hides and habitat accessories

Customers are responsible for measuring their pet and comparing those measurements with the product dimensions before ordering.

For products where sitting or lying-down space matters, we recommend measuring your pet in those positions as well.

A product that does not fit may still be eligible for return if it remains completely unused, clean, sanitary, and otherwise meets the conditions of this policy.

Once a pet has used an item, we generally cannot accept it back simply because the size or fit is unsuitable.

Change-of-Mind Returns

Eligible unused products may be returned within the 30-day return window if you change your mind, subject to the conditions in this policy.

Customers are responsible for return shipping costs for change-of-mind, incorrect-size, incorrect-color, or other customer-choice returns unless otherwise required by law.

Return Shipping Costs

For ordinary eligible returns, including change-of-mind or sizing returns:

The customer is responsible for return shipping costs.

If an item is confirmed to have arrived damaged, defective, incomplete, or incorrect, AMCC will provide an appropriate solution and will cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping method for customer-paid returns.

Unless required by law, we cannot guarantee reimbursement for a return package that is lost before reaching the designated return location.

Original Shipping Charges

Original shipping charges, if any, are generally non-refundable for change-of-mind or customer-choice returns.

If the return results from an error by AMCC or a confirmed damaged, defective, or incorrect product, applicable original shipping charges may also be refunded where appropriate or required by law.

Refund Inspection and Approval

Once an authorized return is received, it will be inspected.

We will notify you whether your refund has been approved.

A returned product that does not meet the eligibility requirements in this policy—for example, because it shows signs of pet use, damage, contamination, or missing components—may not qualify for a full refund, subject to applicable law.

How Refunds Are Issued

Approved refunds will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, credit-card provider, or payment service may require additional time to post the credit to your account.

Refund Processing Time

After an approved return has been received and inspected, we aim to process the refund within approximately 5–10 business days.

After AMCC submits the refund, your financial institution may require additional processing time.

If you have received confirmation that a refund was issued but do not see it after a reasonable period, contact:

info@allmycozycreatures.com

Shopify specifically recommends that the refund policy tell customers how to contact the store if their refund does not arrive in a timely manner.

Exchanges

At this time, the simplest way to obtain a different size, color, or product may be to return the eligible original item and place a new order.

If direct exchanges are available for a particular product, we will let you know when reviewing your return request.

I like having this section even if you don't formally offer exchanges yet, because otherwise a customer is likely to assume that “returns” includes free exchanges.

Sale and Final-Sale Items

Products sold at a promotional or discounted price are not automatically final sale unless they are specifically identified as final sale before purchase.

Items clearly marked Final Sale cannot be returned unless they arrived damaged, defective, incorrect, or applicable law provides otherwise.

That distinction is useful because customers often assume sale item = final sale, which doesn't necessarily need to be your policy.

Cancellations

If you need to cancel an order, contact us as soon as possible at:

info@allmycozycreatures.com

We will make reasonable efforts to accommodate the request.

However, because orders may enter fulfillment quickly, we cannot guarantee cancellation once processing has begun.

After an order has shipped, it cannot generally be canceled and will instead be subject to this Return & Refund Policy.

Refunds for Canceled Orders

If we successfully cancel an order before shipment and payment has already been collected, the appropriate refund will be issued to the original payment method.

Your financial institution may require additional time to post the refund after it is submitted.

Returns Sent Without Authorization

Please do not send merchandise back without receiving return instructions from AMCC first.

Unauthorized returns may be delayed, sent to an incorrect fulfillment location, or otherwise become difficult to process.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable law.