Refund policy

Return & Refund Policy

We want you to feel confident shopping with All My Cozy Creatures. Please review this policy before placing your order.

Returns

Because many of our products are pet bedding, pet comfort items, and habitat accessories, we can only accept returns on eligible unused items.

To be eligible for a return, your item must be:

unused
clean
in the same condition that you received it
in its original packaging, when possible
requested for return within 14 days of delivery

To start a return, email us at:

info@allmycozycreatures.com

Please include:

your order number
your name
the item you want to return
the reason for the return
photos, if the item arrived damaged or incorrect

Please do not send items back without contacting us first.

Items that cannot be returned

For hygiene and safety reasons, we may not be able to accept returns for:

used pet beds
used blankets
used cat caves or nests
used reptile habitat accessories
items with pet hair, odor, stains, damage, or signs of use
items damaged by chewing, scratching, digging, clawing, or improper use
final sale items
gift cards, if offered

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us within 14 days of delivery at:

info@allmycozycreatures.com

Please include your order number and clear photos of the item, packaging, and issue.

If the item is confirmed to be damaged, defective, or incorrect, we may offer a replacement, refund, store credit, or another resolution depending on the situation.

Sizing and fit

Please review product dimensions before ordering.

Many pet items are size-sensitive, especially beds, caves, cat tents, and reptile hides. We include sizing notes when available, but customers are responsible for measuring their pet and choosing the appropriate product.

Returns for sizing issues may be accepted only if the item is unused, clean, and eligible under this policy.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs, if any, are non-refundable unless the return is due to our error or a confirmed product issue.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process the refund.